Q: Where can I create a username for Foretell Reality?
A: Contact a Foretell Reality representative here.
Q: My Wi-Fi is not working / is weak. What should I do?
A: Please check to make sure other devices on the network are able to connect to the internet. If you can, move as close to the router as possible and ensure other devices are not using unnecessary bandwidth. If you are connected to a hotspot, ensure that your cellular data connection is strong.
Q: My headset has low battery. Can I use the Meta Quest while it is charging?
A: Yes, but keep in mind that your range of motion will be reduced since there is a cable attached to the device.
Q: Why can’t I log into the app?
A: Please ensure that you are using the login information provided by your organization admin. To use the keyboard, point the cursor at the key you want to select and pull back the index finger trigger.
Q: After changing my avatar, I can’t go back to Foretell app?
A: Press the Oculus button to return to the Foretell app. Upon clicking the Oculus button, your Meta Quest avatar configuration will load in to the Foretell app.
Q: Why can’t I hear anyone?
A: Your volume may be low. Please use the volume buttons under the bottom right part of the headset to increase the volume. If that doesn’t work, please leave the app and rejoin by pressing the Oculus button on your right controller and selecting “Quit”.
Q: Why do I feel low to the ground?
A: The guardian system that orients the headset to your environment has been improperly set up. Use your personal menu to adjust your height. Open your quick menu, select the chair icon and click Adjust Self.
Q: Why am I experiencing lag? Why are there audio/video issues?
A: Your internet connection may be weak. If you can, move as close to the router as possible and ensure other devices are not using unnecessary bandwidth. If you are connected to a hotspot, ensure that your cellular data connection is strong.
Q: How to upload new media to VR?
A: Learn more about uploading media on our Uploading Media page
Q: What are accepted file formats for media in VR?
